1. Cancellations
Cancellations without penalty must be completed before the start of the check-in day. For example:
2. Early Departure or No-Show
Early departures or no-shows will result in a 100% charge of the total booking. Exceptions may be granted with prior hotel approval.
3. Reservation Modifications
Non-refundable bookings do not allow changes to dates or guest names. Extending a reservation will maintain the original policies and restrictions. Exceptions may be granted with prior hotel approval.
4. Refunds
Refunds are not issued for late check-ins or early check-outs. For flexible bookings eligible for partial or full refunds due to cancellations, refunds will be processed within 10 business days after the request and confirmation.
5. Important Information
6. Non-Refundable Costs
By making a reservation, you accept that transaction fees and service charges are non-refundable. These fees will not be reimbursed in the event of cancellation, as they cover services processed during the booking confirmation.
1. Natural Disasters
A credit voucher will be issued for unused nights, valid for 1 calendar year. This voucher is non-transferable, non-refundable, and subject to availability and restrictions.
2. Natural Disaster Alerts
No penalties will apply for date changes within 72 hours of the alert being issued.
3. No-Shows
No penalties will apply for no-shows occurring from the alert issuance up to 5 days after the hotel resumes normal operations.
4. Early Departures
Guests departing early will not incur penalties and will receive a credit voucher for unused nights, valid for 1 year.
5. Rescheduling
The original rate will be honored for travel completed within 1 year of the original booking date. Rescheduling must be completed within 30 days of the natural disaster and will be subject to seasonal restrictions.
6. Policy Changes
This policy is subject to change without prior notice.
About us
You will love our boutique hotel in the heart of Yucatán: Mérida, which will be your ideal lodging to discover the White City. Casona 61 is ideally located close to the historic center and the main square of the State capital, so it will be a great starting point for you to enjoy the cultural, architectural and gastronomic wealth. Casona 61 is an elegant hotel with colonial architecture that combines the modernity of its 18 rooms and its sober design, which make it a cozy space for your rest and fun. It has an outdoor pool and views of the city from its rooms and all are equipped with numerous amenities to make your stay in Mérida the most comfortable experience. We have a restaurant and cafeteria, where you can enjoy a delicious continental breakfast and other delicacies of regional cuisine, event spaces for rent so you can celebrate your special dates with us and all the information you need to enjoy Mérida.